If you have a problem with your Employment Service Provider, chances are someone else has had the same problem and asked us about it.
To help you get answers quickly, we have complied a list of Frequently Asked Questions on our website.
Before you call our National Advocacy Hotline with your problem, please look at the Frequently Asked Questions on the rights of unemployed workers.
Also please remember when dealing with Employment Service Providers: always ask them to justify what they say in writing with reference to the jobactive deed.
This will prevent them breaking social security law.
And as always, if you would like to make an official complaint about your Employment Service Provider, call the department of Employment on 1800 805 260.
Additionally you can also call the Ombudsman to exert maximum pressure.