Online Advocacy Course

Welcome to the AUWU’s online advocacy course.

This course is completely free and self-directed. It is designed for people who want to learn more about what rights unemployed workers have in the employment services system. After completing the course, participants will be eligible for volunteering with the AUWU advocacy services.

The course is a three-step process:

  • watch the six videos below
  • read the “communication skills” document
  • take the quiz

If you successfully complete the course and want to volunteer with our advocacy team, please contact our advocacy coordinators on

Every Friday, 10.00 am to 2.00 pm, out of our Melbourne city location, we have advocacy discussion and debriefing sessions. Phone the AUWU Hotline (03) 8394 5266 to make a phone or in-person appointment.

Click here to download all the slides used in the lectures below.

Begin by watching the videos below:



Now read this document on the communication skills you need to run the hotline. This information will be on the test.


Now you’re ready to take the test!

Click here to start (you can re-take the test as many times as you need to)


Also, AUWU Advocacy Officers discuss issues in their own forum. Please click here to sign in and access it.