- jobactive: find a provider – showing Star Ratings
Government Documents
- latest jobactive Deed
- jobactive Guidelines
- Disability Employment Services Grant Agreement (replaces DES Deed from 1/7/2018)
- DES guidelines (scroll down)
- Centrelink Voluntary Work Forms:
- WFTD insurance information (jobactive guide)
- Targeted Compliance Framework Reference Guide (available soon)
- Activity Management Guideline
- Transfer by Agreement Form
- Centrelink ‘Review of Decision Form (SS351) (see here for more information)
- Centrelink Nominee Form
- Jobaccess Employment Assistance Fund Information
- AAT decision review form
- AAT online review form
- Employment Fund eligibility (see section 8)
- Wage Subsidies eligibility (see section 2)
- PaTH program guideline
- CDP Guidelines Handbook
- Social Security Law – CDP Work for the Dole information
- Social Security Law – Job Seeker Compliance Framework Information
National Social Security Rights Network (NSSRN) – for help with Centrelink decisions, find your local legal centre that specialise in Social Security law
- Appealing a Centrelink Decision (5-page PDF)
This guide takes you through the steps of appealing a Centrelink decision you are unhappy with. - Medical Exemptions (3-page PDF)
This guide goes through the situations when you may be exempt from the activity test for Newstart allowance and certain other payments due to your medical condition(s). - All NSSRN Fact Sheets
Government Phone Numbers
- 1800 805 260 Department of Jobs and Small Business, Customer Service Line (jobactive)
- 1800 880 052 Department of Social Services, Complaints Resolution and Referral Service (DES)
- 1300 306 325 Centrelink Participations Line (suspended payments)
- 1800 132 468 Department of Human Services, Feedback and Complaints (Centrelink, Medicare)
- 1300 362 072 Commonwealth Ombudsman (final level of complaint)
- 132 850 Newstart, Emergency Payments
- 132 490 Youth Allowance, Austudy, Health Care Card
- 132 717 Disability (DSP), Carer Payment, Carer Allowance
- 1800 057 111 Basics Card Balance Enquiry
- 1800 132 594 Basics Card Other Enquiries
- 136 150 Family Payments (incl. Parenting Payment)
- 132 316 Farmers Assistance
- 132 300 Older Australians (pension)
- 133 633 Apprenticeships
- 1800 132 317 Abstudy
- 132 318 Isolated Children
- 1800 136 380 Indigenous Centre
- 131 202 Talk to Centrelink in your language
- 1800 555 660 National Relay Service (for hearing impaired)
- 132 307 myGov
- 1800 076 072 Centrelink Debts
More Legal Help
- National Association of Community Legal Centres (NACLC) – find your local legal centre
- National Legal Aid (NLA) – find your local legal centre
Friends & Allies *
Advocacy Groups
- Anti-Poverty Network: South Australia (APN)
- Council To Homeless Persons (CHP)
- Defend And Extend Public Housing Australia (DAEPH)
- Digital Rights Watch
- Fair Go for Pensioners Coalition Inc (FGFP)
- First Nations Workers Alliance (FNWA)
- Friends of Public Housing – Victoria
- GetUp!
- Homeless Persons Union Victoria (HPUVIC)
- Melbourne Unitarian Peace Memorial Church
- Migrant Workers Centre (Victoria)
- National Council of Single Mothers & Their Children (NCSMC)
- National Union of Students (NUS)
- #NotMyDebt
- The Say No Seven
- Willing Older Workers (WOW)
- Young Workers Centre (Victoria)
Facebook Groups
Think Tanks
- Centre of Full Employment and Equity (CofFEE)
- Centre for Future Work – The Australia Institute
- Per Capita
Trade Unions
- Australian Council of Trade Unions (ACTU)
- Australian Education Union (AEU)
- Australian Nursing and Midwifery Federation (ANMF)
- Australian Services Union (ASU)
- Ballarat Regional Trades & Labour Council
- Community & Public Sector Union (CPSU)
- Construction Forestry Maritime Mining Energy Union (CFMMEU)
- Electrical Trades Union (ETU)
- Hospo Voice
- National Union of Workers (NUW)
- Unions Ballarat (Trades Hall)
- Unions NSW
- Victorian Trades Hall Council (Trades Hall)
Welfare Groups
- Australian Council of Social Service (ACOSS)
- Federation of Ethnic Communities Councils of Australia (FECCA)
- Father Bob Maguire Foundation
- Uniting Communities
* Apologies if we have missed your organisation. Please contact us to add you to this page.