It is important to understand how Employment Service Provider penalise unemployed workers. Getting a better grip of this brutal system of compliance will help unemployed workers negotiate with Employment Service Providers for fairer outcomes.
Below is a list of the compliance options that each Employment Service Provider’s have to chose between when breaching an unemployed worker for a variety of failures.
3.4 Employment Service Provider’s Compliance Options (Appointments)
Below is a list of the compliance options Employment Service Providers have to penalise unemployed people when they do not attend appointments:
In addition to reflecting the job seeker’s attendance/participation in their requirement, the status reflects the Provider’s decision about any non-attendance or non-compliance. The compliance status options that are available to Providers in the Department’s IT Systems are:
Rescheduled (RESC)—The Provider thinks that the job seeker has a Valid Reason for not complying (before the requirement start time) and the Provider decides to reschedule the requirement
Attended (ATT)—The job seeker attended or participated in the requirement where they have arrived on time and at the correct location; behaved appropriately; treated staff and others with respect; and participated for the duration of the requirement
Did Not Attend Valid (DNAV)—The job seeker did not attend or participate in the requirement; however, the Provider thinks that the job seeker had a Reasonable Excuse
Did Not Attend Invalid (DNAI)—The job seeker did not attend or participate in the requirement and the Provider thinks that the job seeker did not have a Reasonable Excuse, or contact could not be made and the Provider will be using the compliance framework
Did Not Attend Discretion (DNAD)—The job seeker did not attend or participate in the requirement and the Provider thinks that the job seeker did not have a Reasonable Excuse or contact could not be made, and the Provider has decided not to report the non-compliance to DHS because it is not the best strategy to re-engage the job seeker at that point in time
Did Not Enter into or sign a Job Plan (DNEP)—The job seeker attended or participated in their requirement but did not agree to a Job Plan or sign an updated Job Plan either in person or online through the Australian JobSearch website.
Job Seeker Compliance Framework Guideline, pp.7-8
3.4.1 Employment Service Provider’s Compliance Options (Job Search)
- Satisfactory—The Provider assesses that the job seeker has met their Job Search Requirement for the Job Search Period
- Unsatisfactory—The Provider assesses that the job seeker’s Job Search efforts for the Job Search Period are unsatisfactory to meet the requirements in their Job Plan and they will use the job seeker compliance framework
- Unsatisfactory–Discretion—The Provider assesses that the job seeker’s Job Search efforts are unsatisfactory, but the Provider thinks that using the job seeker compliance framework is not the best way to help the job seeker to improve their Job Search efforts at that time.