Category Archives: The Australian

Complaints about employment service system increase by a third

The Australian

COMPLAINTS about job providers within the government’s $5.1 billion employment services system are increasing, with data revealing an upswing in the number of complaints by a third from July to October this year.

Over this period, there were 1041 complaints a month compared with 712 each month of the previous year.

One in five of the unemployed people who complained raised inappropriate service and one in eight were troubled by unprofessional behaviour of the employment consultant.

Assistant Employment Minister Luke Hartsuyker said the government was changing the system to address quality concerns. “The government expects employment providers to deliver high-quality services to jobseekers and that jobseekers will also work cooperatively with their providers to meet their mutual obligation requirements, such as attending ­appointments and job interviews,” he told The Weekend Australian.

“Where a jobseeker has a complaint … there are processes to ­resolve the matter. This includes the Department of Employment speaking to both parties to clarify issues and, in a small number of cases, transferring a jobseeker to another provider if the relationship has totally broken down.

“The government’s employment services model requires all providers to commit to new quality standards to ensure jobseekers receive the right sort of help they need to find and keep a job.”

Maree O’Halloran, president of the National Welfare Rights Network, said new Senate estimates data showed that in the 12 months to June, 8550 jobseekers registered a complaint about their interaction with the employment services system.

“This is certainly a very low number when you take into account that point in time data suggests at June 2014 there were over 652,000 active jobseekers in the Job Services Australia caseload,” she said. “However, complaints about employment services are increasing. The data shows an ­upswing in the number of complaints about employment services by a third from July to October 2014. Over this period there were 1041 complaints per month compared to 712 each month of the previous year.”

The key areas of complaint, such as adequacy of services and inappropriate provider behaviour, mirror the concerns some jobseekers raise with Welfare Rights legal services across the country.

Centrelink call waiting racks up costs for poor

The Australian November 07, 2014 12:00AM

Patricia Karvelas

TENS of thousands of pensioners and welfare recipients are being stung by high call costs to Centrelink, prompting the National Welfare Rights Network to call for a 1800 free-call facility for more people. In a letter to Human Services Minister Marise Payne, the network notes with concern that the majority of lines used by the department’s clients are still ‘13’ listed numbers.

Centrelink’s two main lines, the self-service line and the ­reporting line, only offer a ‘13’ ­option. General inquiry lines for information about payments and services that are most frequently used do not provide a no-cost 1800 option.

These include lines for older Australians, those with a disabil­ity or sickness, carers, employment services, families and parents, and youth and students.

“With the number of fixed-line services dropping each year and mobile phones becoming the preferred choice of many people, it is important that DHS provide a 1800 Freecall facility for ‘13’ numbers,” the letter says.

“Telstra has announced it has removed call charges to 1800 numbers from Telstra ­mob­iles. Traditionally, 1800 numbers have been free of charge from landlines.

“However, calls from mobile phones are generally charged at timed rates. This has led to many of our clients being saddled with unavoidably high costs while waiting for considerable periods when calling the Centrelink call network”.

The network urges the department to significantly expand access to 1800 free-call numbers for people seeking information about payments and services, to reduce call costs for millions of low-income and disadvantaged Australians.

“Our clients can spend significant amounts of money calling DHS, irrespective of the call-back and queuing options that are available,’’ the network says. “For instance, some prepaid calls can charge $1.39 for a three-minute call. “Even if a person manages to get through in 15 minutes, they will still be out-of-pocket by nearly $7 for the call.”

Scott Morrison to be the Mr Muscle of reforms

the Australian

December 22, 2014 12:00AM

TONY Abbott has rewarded Scott Morrison with an enormous new super portfolio placing him at the centre of delivering the Abbott government’s biggest changes and constructing a budget package delivering childcare, welfare, pension and paid parental leave reforms.

The man who is credited with stopping the boats and delivering a hard-line immigration policy has been given the role of social ser­vices minister in a move that has sent shock waves through the welfare, childcare and family services sector.

Mr Morrison said yesterday he would devote himself to getting people off welfare and into work.

The welfare sector is viewing the appointment of the Immigration Minister as a sign the government will pursue draconian policies, particularly in reducing the amount spent on welfare.

The Prime Minister has decided his most difficult but crucial policies needed the cut-through messaging of Mr Morrison, but sources in the government questioned the decision, saying Mr Morrison lacks the ability to show a “softer” side.

Mr Abbott hopes Mr Morrison’s formidable political skills will land a package of reforms and ­secure their path through a difficult Senate.

Mr Morrison will have to respond to the Productivity Commission’s report on childcare, which has yet to be released, and tone down the promised paid parental leave scheme identified as one government barnacle.

He will also be required to respond to the forthcoming review by Patrick McClure that backs radically reduced and tightened welfare payments.

And he will have to resurrect the government’s policy to deprive people under 30 of the Newstart payment.

The reform promised in the budget has failed to get through the Senate.

Mr Morrison’s new portfolio places him at the helm of one of the largest areas of government expenditure, responsible for crafting the government’s revamped PPL and childcare scheme.

Mr Abbott said Mr Morrison’s new role would see him responsible for crafting a “holistic families package which will be such an important part of our political and economic agenda in the first half of next year”.

Mr Morrison issued a statement saying the Australian people can expect him to apply the same energy, commitment and leadership in this new role “as I have in immigration and border protection”.

Maree O’Halloran, president of the National Welfare Rights Network, said she hoped he would have the same position as the previous minister Kevin Andrews and commit to grandfathering disabil­ity support pension recipients.

“We will work with whichever minister is in the position. But the McClure report is about to be released and we are very concerned about people who are disabled on the disability support pension do not lose payments,” she said.

Labor’s families spokeswoman Jenny Macklin said Mr Abbott had finally admitted his government’s record on family payments and pensions had been an utter failure.

The Greens said the appointment of Mr Morrison showed the government’s clear intent to ­pursue hard-line policies that would weaken the nation’s social safety net.

 

Parliament approves first of government’s budget welfare measures

Parliament approves first of government’s budget welfare measures

Victoria Editor
Melbourne

THE Abbott government has finally passed its social services bill, which has $2.7 billion in net savings over the forward estimates.

The revised bill includes a new lower means test on family payments and the tightening of the disability support pension.

The bill passed the Senate with ALP and Greens support. Crossbench senators including Bob Day, David Leyonhjelm and Ricky Muir also supported the bill. Independent senator Nick Xenophon and Jacqui Lambie opposed, as did the Greens. The rest of the Palmer United Party abstained.

Measures passed support the Government’s decision to review disability support pension (DSP) recipients aged under 35 years against revised impairment tables.

From 1 January 2015, DSP recipients will generally be paid for up to four weeks only in a 12 month period if they are absent from Australia.

A sum of $3 million will fund the young carer bursary programme, which will provide support for young carers who look after people with disabilities, physical or mental health issues or older people in need of care.

From July 1, the family tax benefit (FTB) part B primary earner income limit will fall from $150,000 to $100,000 per year, and the FTB Part A per child add-on amount will no longer be used in calculating a family’s higher income free area.

Income from superannuation income will be included in the commonwealth seniors health card income test from January 1, with grandfathering provisions applied to existing cardholders.

Access to relocation scholarships will be restricted to students relocating to or from regional areas.

Gillard tightens disability pension

AN estimated four out of every 10 people currently eligible for the Disability Support Pension would fail to qualify for the payment under sweeping reforms to the welfare benefit to be unveiled by the Gillard government today.

In the biggest ever crackdown on the burgeoning DSP, the government will today publish proposed new “impairment tables” used to judge who is eligible to claim the benefit, worth $729.30 a fortnight for singles.

Under the first changes to the disability eligibility rules since 1993, people with a hearing impairment would now be assessed when their hearing aid was in to decide their capacity for work.

Previously it had been a requirement to be tested without a hearing aid. By contrast, those being tested for sight impairment were required to wear glasses.

Issues such as obesity or chronic pain would no longer be considered grounds in themselves for DSP eligibility. Rather, they would be considered based on how they affect a person’s capacity to function and work.

Bad backs would no longer be assessed by how much movement and mobility has been lost, but rather on what the back condition prevents the person from doing — such as sitting for a long period of time, or bending over to pick up objects. Such an assessment may still allow for certain types of work to be undertaken.

And there would be new guidelines on mental health, the fastest-growing category of new DSP recipients. People who suffer from episodic mental health conditions would now be treated with a focus on rehabilitation.

“The new (tables) will make sure that people applying for the Disability Support Pension will be assessed on what they can do and not what they can’t do,” Community Services Minister Jenny Macklin said yesterday.

“I want to see people who have some capacity to work doing so.

“I believe we can do better than a lifetime spent on income support, for Australians who have some capacity to work.

“Of course the Disability Support Pension is, and will remain, an essential part of our social safety net for those who are unable to work.”

The new rules would take effect from January 1 next year and apply only to new applicants.

There are currently 815,000 DSP recipients, up by almost 100,000 from just two years ago, but the changes proposed by the government’s expert advisory committee — and expected to be adopted — are set to make a profound difference to the future take-up rate of the welfare payment.

A Centrelink review of the new tables found 38 per cent of the successful DSP applicants in the first half of this year would be found ineligible under the new tables.

Both Coalition and Labor governments have worked for years, with little effect, to control the ever-increasing numbers of DSP recipients by pushing the idea that those with the capacity to work should do so.

The DSP has long been a welfare dead-end for recipients, with very few moving off the payment, except on to the age pension.

In 2006, the Howard government changed the rules to stop people receiving the DSP if they could work 15 hours a week or more, down from the previous 30-hour test.

The 2009 budget saw the Gillard government put DSP decisions in the hands of more senior assessors. Since the change, introduced in July last year, successful claims fell from 63.3 per cent to 58.8 per cent.

The 2011 budget offered DSP recipients aged 35 and under a carrot, allowing them to work up to 30 hours a week without losing the part-pension. Previously, any more than 15 hours work a week was enough to suspend the payment. And, from September this year, applicants (other than those with a severe disability or illness) must show they have tried to get work or training before they can be eligible for the DSP.

The profile of a typical DSP recipient is changing from those with musculoskeletal conditions (currently 33 per cent of the total) to those with mental illnesses.

In 2001, less than 23 per cent of disability support pensioners had a psychological or psychiatric condition; now it is 29 per cent and growing.

Disability Discrimination Commissioner Graeme Innes said the time was ripe for a change in the assessment procedures.

“They were last addressed in the early 90s and since that time much of the thinking on disability has changed from a medical to a social model, looking at how a person’s disability influences their capacity to function in life,” he said. “So I’m supportive of the government’s clear intention to ensure that as many people with disabilities as possible are out there in the community, working and paying taxes rather than receiving benefits.”