Advocacy Hotline Training (Melbourne)

Learn how to respond to incoming phone calls on the AUWU National Advocacy Hotline.

No prior experience necessary!

• learn about the most common issues facing Newstart recipients
• learn to apply the AUWU rights booklet to caller inquiries
• learn our standard call procedure
• become familiar with our code of conduct
• listen to our Advocacy Officers take live calls

Come to as many Tuesday training sessions as you need, until you feel confident to:

• answer the phone and refer calls to our more experienced Advocacy Officers
• respond to calls as an Advocacy Officer

This is a core aspect of AUWU work. You will learn to really make a positive difference in people’s lives. And you will learn and work in a mutually supportive environment.

All welcome to come along to one training to see if this is something that would suit you.