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Advocacy Hotline Training (Melbourne)

December 20, 2016 @ 10:00 am - 2:00 pm

Learn how to respond to incoming phone calls on the AUWU National Advocacy Hotline.

No prior experience necessary!

  • learn about the most common issues facing Newstart recipients
  • learn to apply the AUWU rights booklet to caller inquiries
  • learn our standard call procedure
  • become familiar with our code of conduct
  • listen to our Advocacy Officers take live calls

Come to as many Tuesday training sessions as you need, until you feel confident to:

  • answer the phone and refer calls to our more experienced Advocacy Officers
  • respond to calls as an Advocacy Officer

This is a core aspect of AUWU work. You will learn to really make a positive difference in people’s lives. And you will learn and work in a mutually supportive environment.

All welcome to come along to one training to see if this is something that would suit you.

Details

Date:
December 20, 2016
Time:
10:00 am - 2:00 pm

Organizer

AUWU
Phone:
(03) 83945266
Email:
contact@unemployedworkersunion.com
Website:
http://unemployedworkersunion.com

Venue

NUW Office
833 Bourke St, Docklands
Melbourne, Vic 3008 Australia
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