Your Rights

Need our help with your job agency, caseworker, or Centrelink*? Here are a few places you can go for answers:

(*Note: the AUWU focuses mainly on your interactions with job agencies. For questions about your rights in relation to Centrelink, contact the National Social Security Rights Network from our Helpful Links page.)

Details about your rights:


Protecting Your Rights: A Checklist

Negotiate a fair job plan ✔

Check your job plan to make sure you aren’t being forced to do things that you don’t have to. If there are activities or appointments on your job plan that are over and above the standard mutual obligations requirements, inform your job agent that you would like to renegotiate your job plan to reflect the jobactive deed.
See: Are your mutual obligation activities fair? for more information.

Choose your own activity ✔

If you are not happy with your Work for the Dole activity, find a suitable volunteer activity and inform your job agency you would like to do this volunteer activity instead. You have a right to undertake a suitable voluntary activity.
See: Your right not to do work for the dole for more information.

Get your barriers to work recognised ✔

If you feel that your job agency is not recognising the personal circumstances that make it difficult for you to work (medical condition, caring responsibilities, family issues) call Centrelink and ask them for an Employment Services Asssessment. Once booked, your obligation requirements should cease until the assessment is attended. If your barriers to work are considered valid, Centrelink can exempt you from activities or significantly reduce your obligations.
See: How to get an Employment Services Assessment for more information.

Ensure your Job Agent provides correct services ✔

Your job agency has legal obligations to provide ongoing support with job search, resume writing, and to treat you with respect.
See: Is your Job Agent meeting their obligations? for more information.