If you thought being on hold was bad enough, the government has made it even harder for unemployed workers to contact Centrelink. The Newstart line now automatically hangs up on unemployed workers if there are not enough staff on the line.
This is a disgrace.
Centrelink have ignored 106 million calls since 2016.
If you cannot get through to the Newstart line, contact the Human Services Minister Michael Keenan’s office and ask them to put you through. If we all call, they will take notice.
You can also call your local MP who should be able to put you straight through to Centrelink.
Also sign our petition for a adequately staffed free-call number here.