Your Right to Change Employment Service Providers

Changing Employment Service Providers is a very important right of unemployed workers. If your employment service provider refuses to fulfill their obligations towards you, requesting a transfer to another provider can be an effective way to ensure you receive the appropriate treatment.

If you believe you have a valid reason to transfer, the AUWU recommend you request a transfer by calling the the Department of Employment Customer Service Line on 1800 805 260 (free call from landlines).

Alternatively, you can download a transfer by agreement form here. You will have to sign and submit this form (either physically or via email) to both your current job agency, and the job agency you want to transfer to.

Before you try and organise your transfer, click here to search for job agencies in your area to find one close to you.

According to the law, you can transfer in the following five circumstances:

1.5   Changing Providers Due to Change of Address

If you change address you and you become closer to another provider, you are within your rights to request a transfer:

A Stream Participant [Newstart recipient] may, at any time be transferred from the provider to another Employment Provider:

  1. by DHS or the Department, where the Stream Participant moves to a new location that is not within a reasonable distance of a Site of the Provider

                                                                                                                                                       Jobactive Deed 2015-2020, Section 81.1

When a Stream Participant notifies the Department of Human Services or their Employment Provider that they have changed their address, the Department’s IT Systems will determine whether the Stream Participant needs to be transferred.

The determination will be based on whether:

  • the Stream Participant has moved to a new Employment Region
  • the Stream Participant’s current Employment Provider has a Site that services their new address
  • the Stream Participant has relocated to a remote location covered by the Remote Jobs and Communities Programme (not covered by this Guideline).

Note: Employment Provider Sites are mapped to postcodes in the Department’s IT Systems.

Where the Stream Participant changes their address and their current Employment Provider has a Site that services their new residential postcode, the Stream Participant will be automatically transferred to that Site (unless they are already connected to that Site).

Where the Stream Participant’s new address is not serviced by a Site of their current Employment Provider, the Department’s IT Systems will automatically transfer the Stream Participant to another Employment Provider in accordance with clause 81.1(a) of the Deed.

Note: Where the Stream Participant wishes to remain with their current Employment Provider, they can request a transfer back to a Site of their current Employment Provider in accordance with this Guideline.

Note: The exception to this transfer process is where a Stream Participant is subject to a Relocation Assistance to Take Up a Job Agreement. In this case the Stream Participant will not be transferred as a result of a change of address

Transfers Guideline, p. 2

1.5.1   Changing Providers by Agreement

Stream Participants may transfer to a new Employment Provider if their current Employment Provider, their proposed Employment Provider and the Stream Participant all agree to the transfer

A request for a transfer by agreement must be completed by both the current and proposed Employment Providers and the Stream Participant.

There are two options for lodgement:

  1. Lodgement on the Australian JobSearch website
  • A request for a transfer by agreement can be lodged electronically via the Australian JobSearch website [call the JobSearch website on 13 62 68 for advise]
  • The Stream Participant commences the process by lodging a request on the Australian JobSearch website. The Stream Participant’s request will first be sent to the proposed Employment Provider for agreement
  • If the proposed Employment Provider agrees, the transfer request will be sent to the Stream Participant’s current Employment Provider.

If both Employment Providers agree, the Stream Participant will be automatically transferred. The current and proposed Employment Providers must action the request for a transfer by agreement within three business days of receiving the request otherwise the request will be automatically declined.

Note: If either the current or the proposed Employment Provider declines the request, the transfer will not be actioned and the reason will be entered into the online form. The form will then be sent to the Stream Participant.

  1. Lodgement through the Employment Services System (ESS)

A transfer by agreement request can also be lodged in the Department’s IT Systems using the Transfer by Agreement Form, which is available on the Provider Portal and the Department’s public website:

 

  • When all parties agree and sign theTransfer by Agreement Form, the current Employment Provider must enter the details into the Department’s IT Systems to action the transfer. The current Employment Provider must retain a copy of the signed form
  • Where either the current or the proposed Employment Provider declines the transfer request, they should be informed of the outcome of the request.

 

Note: Stream Participants with a current Level 3 Incident Report (refer to the Servicing Job Seekers with Challenging Behaviours Guideline) and Pre-release Prisoners cannot have their transfer completed through the Australian JobSearch website.

 

The Employment Provider of a Stream Participant with a current Level 3 Incident Report (including Pre-release Prisoners) must contact the Department’s Employment Systems Help Desk on 1300 305 520 to facilitate a transfer where agreement has been reached by all parties. Pre-release Prisoners will need to use the Transfer by Agreement Form which the current Employment Provider must lodge using ESS, as outlined above.

  Transfers Guideline, p. 2-3

1.5.2   Changing Providers Due to Relationship Failure

A stream Participant may, at any time, be transferred from the Provider to another Employment Provider by the Department where the Department is satisfied that:

 

  1. The Stream Participant [Newstart recipient] will receive services that could better enhance their Employment prospects from the other Employment Provider; or
  2. The Stream Participant and the Provider are unable to achieve or maintain a reasonable and constructive servicing relationship, as determined by the Department

 Jobactive Deed 2015-2020, 81.1 (b)

 

Where the Department determines that the relationship between the Employment Provider and the Stream Participant has broken down, the Department will transfer the Stream Participant to another Employment Provider (see clause 81.1(b) of the Deed) where one is available.

 

Stream Participant initiated request

Where a Stream Participant considers that it cannot maintain a reasonable and constructive relationship with their Employment Provider, they can contact the Department’s National Customer Service Line. A customer service officer will record the request and help to make the transfer where appropriate.

Employment Provider initiated request

Where an Employment Provider considers that it cannot maintain a reasonable and constructive servicing relationship with a Stream Participant, it can complete the Transfer Due to Relationship Failure Form and forward this to the Department’s National Customer Service Line for investigation. The Department will consider the request based on the evidence provided, including whether the Employment Provider has followed the process outlined in the Servicing Job Seekers with Challenging Behaviours Guideline.

Approval/transfer process

Where the Department’s National Customer Service Line approves a transfer due to relationship failure, it will select an alternative Employment Provider where one is available. In doing so it will take into account a range of factors, including Star Ratings and provider location, and facilitate the transfer of the Stream Participant. The Stream Participant will be sent a letter advising them of their new Employment Provider and the date and time of their next appointment.

Where the Department’s National Customer Service Line does not approve the transfer, it will notify the Employment Provider and/or the Stream Participant in writing. If the Employment Provider and/or Stream Participant are not satisfied with the outcome, they can request a review of the decision by notifying the Department’s National Customer Service Line in writing within 14 business days of the original decision.

Review process

Where the Employment Provider and/or Stream Participant request a review of the original decision, it will be undertaken by a Departmental officer who was not involved in the original approval process. In undertaking the review, the Departmental officer should consider whether the Employment Provider has applied the strategies outlined in the Servicing Job Seekers with Challenging Behaviours Guideline.

If the outcome of the review is that the request for transfer is approved, the Department’s National Customer Service Line will action the transfer using the process outlined earlier in this section.

Where the outcome of the review is that the request for transfer is not approved, the Employment Provider and/or Stream Participant will be notified in writing and the Employment Provider must continue to provide Services to the Stream Participant.

Transfers Guideline, p. 4

 

1.5.3   Changing Providers for Better Servicing

 

A stream Participant may, at any time, be transferred from the Provider to another Employment Provider by the Department where the Department is satisfied that:

 

  1. The Stream Participant [Newstart recipient] will receive services that could better enhance their Employment prospects from the other Employment Provider; or
  2. The Stream Participant and the Provider are unable to achieve or maintain a reasonable and constructive servicing relationship, as determined by the Department

Jobactive Deed 2015-2020, 81.1 (b)

 

Where a Stream Participant has demonstrated to the Department’s satisfaction that they will receive better Services from another Employment Provider, the Stream Participant may be transferred to that Employment Provider (see clause 81.1(b)).

 

To request a transfer, a Stream Participant may contact the Department’s National Customer Service Line, which will assess the request. Where the Department determines that the Stream Participant has demonstrated that they will receive better servicing from another Employment Provider, the Department will action the transfer. Where the Department does not agree to the request, the Stream Participant will be informed of the decision.

Transfers Guideline, p.4 

1.5.4   Changing Providers Due to ‘Maximum Time with Provider’ Policy

A stream Participant may, at any time, be transferred from the Provider to another Employment Provider by the Department where:

 

  1. a Stream A Participant’s Period of Registration exceeds 24 months; or
  2. a Stream B Participant or Stream C Participant’s of Registration exceeds 36 months; and
  • they remain unemployed

unless:

  1. the Stream Participant achieves an Employment Outcome, in which case the time under clause 81.1(d) (i) and (ii) runs from the date of the achievement of the Outcome; or
  2. there is no available Employment Provider in the relevant Employment Region for the Stream Participant to transfer to.

Jobactive Deed 2015-2020, 81.1 (d)

Additionally, please note that:

  • The Period of Registration pauses for Suspensions
  • Under the Maximum Time with Provider policy the term ‘remain unemployed’ means that the Employment Provider has not claimed a Full Outcome or Partial Outcome for the Stream Participant over the relevant period. When an Outcome Payment is claimed, a new two-year/three-year period commences.

The maximum time with provider transfer will not occur when a Stream Participant is:

 

  • commenced in a job placement that is tracking towards an Outcome Payment
  • participating in a work for the dole place or other activity to meet their annual activity requirement
  • relocating for employment through Relocation Assistance to Take Up a Job, has signed agreement in place and has an ‘expected to start’ job placement recorded in the Department’s IT Systems.

 

When the Job Seeker Placement ends or the Job Seeker Placement does not lead to a four-week or 12-week Outcome Payment, the Stream Participant will be transferred. When the participation in the Work for the Dole Place or other activity ends the Stream Participant will be transferred.

The Department will take into account a range of factors when determining which Employment Provider the Stream Participant will transfer to, including the Stream Participant’s proximity to the gaining Employment Provider; and the gaining Employment Provider’s Star Rating.

Where a Stream Participant is transferred under the Maximum Time with Provider policy, the Stream Participant can request a transfer for better servicing or transfer by agreement. However, they cannot move back to their original Employment Provider unless there are exceptional circumstances.

Transfers Guideline, p.5

173 comments

  1. I’m so fed up with job providers, I’ve changed 3 times and I’m still getting the same treatment.

    I have severe chronic pain and c-ptsd, I get highly anxious around people so I can’t work in customer service, and because of the pain I can only do limited physical work.
    Do you think they care though? Not in the slightest. They keep pushing me in the first job they can get me in to regardless of if it’s too much for me, and when I tell them I can’t do it, they begin threatening me; saying they will take 10% off my income for not co-operating, or that I’ll lose my DSP completely for failing to obtain work.
    So usually I end being forced in to a job I can’t do, and what do you know, I end up falling behind within a few weeks after starting. Then either my boss/managers start getting angry at me for not keeping up, or I end up in hospital from poor mental and physical health.

    The thing is too is that I want to work, I do. But they refuse to take the time to find me a job I’m capable of. If I could find something that suites me I’d be happy to stay in the job for the long haul, I would be so much better then jumping from job to job because I can’t cope.

    This year I asked if I could start a course so I could at least have some qualifications on my side and get in to a line of work I know I’m capable of. But they refused to sign me up insisting that “a small job would be better.”
    Now once again, I’m being pushed in to a job I cannot do, my mental health is as low as ever, and I just don’t know how I’m going to cope. I wish i could stand up to them and say what they are doing isn’t okay, but then they threaten to take my DSP off me and I am not in a position that I can live without it. Without the DSP, I won’t be able to pay rent. Ans since I have no one else I can live with if I lose my income, I’d end up homeless.
    So they might as well be saying “do this job you’re not capable of, or go homeless.” It’s driving me over the edge. I don’t know how much longer I can handle this. I just feel like I’m being punished for being sick, and that they see me as less then dirt.

    1. You are not alone and as usual gone to the deaf ears.

      My wife stressed out, because she has been harassed and intimidated in front of other Agency members. She has B.A. In computer science and can’t get a job. Currently she is working as a domestic cleaner, reporting her income but still being told that she is frauding the system because she is not submitting 20 jobs per month. Her native language is Thai can speak english no problem and her BA Computer Science has been recognised in Australia,

      Agencies need to be more educated and be more caring. Yes they do treat their clients as dirt. Shame on us as a country that we have system like this to push people over the edge. I work in my ownbusiness and don’t know how to handle this.

      1. That’s terrible, they should not be bullying her like that.

        It really is bad when people have skills for a certain job but get pushed in to something like retail or cleaning because it’s quick to get in to and makes the job agency money for employing the person. They care so little about their clients, people are just profits to them, not people. No compassion at all.

      2. Hi call dept of employment there is a guideline for job providers that says if you work depending on hours you may only have to look for 10 jobs a month or maybe even 5 depending on how many hours your wife has worked. Make sure you ask them to guide you where the guideline is or get them to email or post it out to you .

    2. I’m in very much the same boat, except I was rejected for DSP and haven’t felt well enough to put myself through that process again since, so I’m in a weird limbo where I have a disability support worker and pension card, but am still expected to find a job of 15 hours a week minimum. I have Fibromyalgia, BPD, and a whole host of other conditions that I consider secondary but are debilitating in their own ways. My “support” worker said that because I don’t have something visible like mental retardation that I basically will never get DSP or any help from anybody. That set the tone for our relationship because she’s stuck to that attitude even when I’ve argued with her and thought I’d finally made her listen to my needs, but no, she continues not to even perform the basic functions of her job and to just increase my stress levels by harassing me even though I’m already doing what I have to be plus more. But apparently trying to manage with pain management, DBT etc isn’t good enough because it takes time and isn’t a magical pharmaceutical cure (I’m already medicated, as well). After her latest threats because of their constant changing of appointments and unprofessionalism making it impossible to keep up with, I really feel hopeless again and it’s enough of a problem to keep your head above water with those thoughts and feelings with the conditions I have, but when the people who’re meant to be helping you are creating those anxieties it’s very easy to fall back into thinking “WTF is the point in living this horrible shit of an excuse for life where I’ll never get ahead and always suffer and struggle just to be”.

      1. You could get the DSP for fibromyalgia, because that’s what I have too and why I get the DSP. You will need a good letter from a specialist and doctor though. As much proof as you can get.
        I often say “chronic pain” because when people hear fibromyalgia, they never take it seriously, since there are many people with the illness that cope just fine. It affects everyone differently though. Some can function normally, some get so sick they need a wheelchair to get around. I wish people were more understanding of it, but like you mentioned, because you can’t see pain, it’s often ignored and invalidated. It’s an awful illness to have.

        I’m sorry your support worker is such an ass. It people like her that make life so much harder. Being sick is already tough, being harassed and bullied for it, is so much worse. My job provider is awful to me, always acting like she knows my illness better then I do, and telling me to push myself past my limits. I’ve been in tears so many times because she’s pushed me in to things that are too painful for me to do. It just isn’t right.

        Hang in there though, I know it’s crazy difficult to cope. I do hope one day our government changes things for the better so people who are ill aren’t left in these awful situations. It makes it so hard to survive. Constantly feeling like your drowning while everyone tells you to “try harder” as if you aren’t already doing the best you can do.

        1. I don’t know when you got your DSP but basically now you have to be either dying with a terminal illness or be so physically incapacitated as to be a vegetable. No one gets DSP anymore. I too have chronic pain, osteoarthritis in feet, hands, spine, knees and hip. I am nearly 59. I am awaiting an operation on my feet to fuse the bones together and have several small fractures. Despite my doctor giving me a certificate that says I can’t walk I was rated at cspable of 8 hours. They just dismiss what your doctor says. I tried to get a DSP and scored no points (you have to get 20) because the specialist said that hydrotherapy may give me some temporary pain relief and I hadn’t done it because there is nowhere near me that offers it.

          1. I know just how you are feeling Sharon, I have osteoarthritis is neck, shoulders, spine, hips , knees and ankles, I am also profoundly deaf.. I am being forced to do 15 hours a week in an op shop, which requires bending, lifting, and standing in one spot for hours at a time.. My body cannot take much more of this pain, and it is extremely difficult to work when you cannot hear anything.. I also suffer from severe depression and anxiety. Have gone to see a doctor that I was told to go and see.. he put the exact same thing on my medical certificate as my own doctor did.. but these people sit in an office, with no medical training and think they know better than a doctor. I did not score enough points either. They have no idea how deafness affects a person.. or how much pain affects us either.. I also have balance issues because of the issues with my ears, and frequently fall over which makes the pain much worse from the osteoarthritis.. They changed me to a disability employment provider , as they apparently have more resources to help me.. I had one appointment and was told I would never get a paid job. so therefore we have organised this volunteer work for you.. that way you don’t have to see us for another year.. where is the support ? I feel abandoned.. and like i have been thrown in the too hard basket. Ahhh well only five more years until I can retire. if I survive that long.

    3. They don’t want to help people they just keeping their own funding criteria boxes ticked I’m sure of it.Some actually think they can treat people like crap and will insult you put you down and even raise their voice at you and talk over you , until you retaliate ,to then mock you to coworkers like Sarah at Wise Parra disgusting ….They forget they are a service FOR unemployed not the unemployed a service for them ……

  2. Com,on You ppl, wake up, im an injured person to, and ive been through all the treatment yous are complaining about, and i agree, there so rude and disrespectfull, but i got to say, wake up, the way the job service providers are, is because thay are designed to be exactly the way thay are, the way thay are, is not personal, thay are trained to be exactly the way thay are, and its not realy the ppl that work at the job providers, its the policies they must follow, you see the longer your unemployed, the stronger the polices is implomented, its not the job services providers, meaning the person your dealing withs fault, its the policies, thay must follow, and if thay dont follow the policies, thayll be unemployed to, so there is the motivetion of why there the way thay are, the ONLY answer to this problem, is the next ELECTION, and VOTE that LIBERAL PART OUT, and thay will be gone at he next election i believe till then, its how it is, and nothing you can do, But YOU can do something on election day, DO IT, thats the time, YOU HAVE POWER, just dont be lazy, thats what thay relye on,

    1. It’s ironic that your posting name is titled as ‘Use Your Brain’ when the post above indicates that you are struggling to construct basic sentences and use grammar appropriately!
      Gotta laugh at that!

    2. Although you are struggling to construct a legible paragraph, I think I understand what you are trying to say…. JSP follow policies and procedures – Yes.
      In my opinion, they are a total waste of tax payer funds. I don’t know anyone that has found them useful or got work through them.
      So frustrating!!! Now they expect me to Work for the Dole.. Is this a plan the govt. has put in place so that skilled workers are forced to work for nothing (the dole)? This is going to cost me money that I don’t have, just to get to work AND will most likely interfere with me finding a real job.

    3. Don’t give me that shit I record them on my I phone . I’ve got a collection of the cowards that get you by your self to try to bully and manipulate you if you respond unfavourably they cancell your payment. Wait till they hear themselves on the recording and their weak spineless personalities show through. Human rights , anit-discrimination will listen. Take a friend with you record it be polite and don’t back down. The Dept. of education, employment and training will listen.

    4. Doesn’t matter which party is in power. They both see the unemployed as criminals. If they really want to save money then instead of taking it off welfare recipients, they need to get rid of these useless agencies. They have never found me a job. All the casual jobs I’ve had for the last 10 years off and on I found. Then they had the hide to claim money from te government for finding me a job. It’s just a money making scheme.

    1. 1800 805 260

      but they all work under the same contract dished out by the government, so if you think its going to be any different.. your kidding your self.

  3. I am sick of job providers just because I put my dog which is a legal obligation to look after comes first instead of a job now that’s heartless and in the same week he died I feel so sick being around these people that don’t understand that people’s priorities are different and I’m old school family comes first and a pet is part of that family. It was hard to sit there and not argue and “play the stupid game” just to get paid and what is worse they want me to work full-time as well as study the government should start to back off.

  4. These Clowns are Bullshit, my current provider is trying to send me to a job thats 2.5 hours aways from me. when i said i would be unable to maintain that length of travel she got aggressive with me and threatened to report me cutting off my payment.

    what a bunch of clowns,

    the whole system is screwed, just trying to stay afloat is the most anyone can do

  5. so i haven’t heard from my job provider in 3 months, that’s since i joined up with them. they have not contacted me at any time at all and i could have done away with them because i missed a report and centrelink took me off their system, but me being the honest person i booked another date to interview.

  6. @ “Use Your Brain”
    I did vote to get rid of Liberal. Unfortunately, as always, minorities lost and they got in anyway. So what else can we do? The whole system is a mess.
    The government don’t care about us. To them all we are is a scapegoat. If the country has problems, they blame it on the unemployed, disabled and other minorities. If the country has money problems, they tax the poor. We’re expendable in the governments eyes. They don’t care what happens to us.
    As for what to do, there’s nothing we can do. There’s a reason why we’re targeted for bullying like this, because if we fight back we lose everything and they know it. So all we can really do is vent out how crap it is and keep surviving. Hope that we can still have an income and a roof over our heads at the end of each week despite how unreachable the expectations that are put on us are.
    I know Australia is a lucky country, but when you’ve spent your life on the bottom of the social hierarchy, it doesn’t really feel like it.

    1. Hi Anon, i read your post, yes you did vote for the liberals to get kicked out, and so did alot of other
      australians, and thay only got back in by the skin of there teeth, and the only reason that happen, was
      because the liberals had such a large majority of the votes when labor was booted out, the last election the the liberals were very lucky, the amount ppl that went against the liberals on the last election was huge, that says something, the ppl dont like the liberals and there polacies, lots of ppl asking to pay money back
      that there defective computer programs, sending out letters claiming ppl own money, with no real right to
      defend your self due to many different reason, the only power you have, AND NEVER GIVE IT UP. IS THE VOTE, thats when the poor can talk, its the only power the ppl realy have over the goverment, next election vote again, vote them out there will be more ppl doing the same.

      1. I will agree that I hope Liberal get kicked out next election. They’re so greedy and they discriminate against minorities and those doing it tough. They only care about themselves, and the big companies, not the Australian people.

        I’ll definitely try to vote them out again next chance. I just hope that things can be fixed, life is so much harder then it used to be.

      2. Actually, as much as I despise liberal, they’re not to blame for this.
        Kevin Rudds wife owned a lot of employment agency type companies.
        He is responsible for the current situation. This stuff was implemented before John Howard was elected. Wftd and employment agencies…
        But Kevin Rudd did his wife a favour and made it so employment agency’s have more rights to mess with us, get more money and we have less say.

  7. I attempted to contact my service provider multiple times to let them know I would be unable to attend my last appointment. I called twice and when noone answered, I was prompted to record a message and press the pound key to save it. I havent seen a pound key on a phone in like 15 years so I had no idea which key that is. I then googled them and emailed the address listed on their website. The email was returned to me by their mail server stating that I am not on their authorised senders list. Neither my provider nor centerlink attempted to contact me to ensure no reasonable excuse for missing the appointment existed. I have recieved no calls, SMS, emails, postal mail or my.gov messages in the last month from centerlink or my provider and now I have been on hold with the participation team for 2 hours because after reporting today the centerlink website is telling me I wont be paid tomorrow.

    This website is a godsend. I otherwise would not have known centerlink and my job provider have both failed to meet their obligations to me.

    1. That’s ridiculous, they should at least call you back even without a message.
      I don’t know what a pound key is either to be honest. I’ll have to look up what that is.

      Centrelink is impossible to get a hold of too. I’ve had to cancel appointments with them, but couldn’t get a hold of them on time. It’s expensive to be on the phone that long too, and I haven’t always had the credit.

  8. I am Stream A and more than capable of getting a job for myself and I am fulfilling my obligations, getting interviews etc. My issue is I booked an overseas trip (for more than a month) a year ago whilst working and now that is approaching and although I am getting interviews etc as soon as they ask if you are going away I think I am not being offered longer term jobs, so I have had mostly short term contract work. My JNP (Job Network Provider) is insisting on having fortnightly meetings to discuss my progress. I queried why he wanted to meet with me every fortnight which I believe is more their obligations (I believe once a month is all they need). Even by their words is that I am having a good hit rate from applications. Currently I have two casual positions and still applying for other jobs and getting interviews and doing online tests but he is still insisting on meeting with me every fortnight and its making it hard to fit that in around applying for my 20 odd jobs a month, work, interviews, online testing, online inductions for the new jobs. I made a comment about doing a occupational course and he nearly lost his s**t, telling me “I can’t do that.” I called centrelink and dept of employment and found out (not surprisingly) he wasn’t quite 100% correct in what he had said. Anyway this JNP has not done anything for me bar meet with for 5-10 mins a fortnight to discuss my activity offering nothing in return. They have never let me know of any jobs going etc. Furthermore, when I queried about that he doesn’t need to meet with so often his response was ‘that is what successful consultants do”.. What?? I am not there to make YOU look good!! Now I have a form to fill in for my newest employment and they are asking for my pay rate. Even Centrelink doesn’t ask for that! It’s confidential! They reakon it is so they can match what income I report. That is what the tax dept and centrelink do now isn’t it? It has nothing to do with my JNP. Please correct me if I am wrong in my thinking.

    1. Pretty much if you are collecting any income support payment you can guarantee that the Dept of Employment (Jobactive Provider) will be pushing you into a job…. They dont care what you report to Centrelink, they are to verify and monitor your employment (hence the Dept of Employment). Remember you are a volunteer there, as you have voluntary gone on income support payments – no one held a gun to your head and made you go on income support payments, if you dont like it then get off it….

      1. Volunteer? You think any of us WANT to rely on government money? You do realize the alternative is often homelessness right? If I didn’t have government help, I’d be on the streets, cause I wouldn’t be able to afford rent. And once you’re on the streets, there’s no recovering from that, no one wants to employ a homeless person, and if your sick you probably can’t do anything anyway. No, no one wants to be on benefits (unless your a lying dole-bludger), it’s that we haven’t got a lot of choice. And while we’re on benefits, I think we all deserve to be treated with some humanity, and not like inferior garbage.

    2. Notice you wrote this in March but … every time you see a Job Provider they are paid by the Government. So the more they see you the more the Job Provider gets paid. There needs to be a shake up of the whole system. The Job Providers are wasting tax payers money. Also you don’t need to tell them what you are earning.

  9. BAN JOB AGENCIES ALTOGETHER. !!!
    it’s no use going for a job in this day and age, most of the Hob Provider vultures grab jobs and scramble to stay afloat by the statistics they get on how many placements they have created putting people into work, thing is….sending a job seeker to North Sydney Job agency that they get you to sign up and fill in more crap just for a Job in Sydney’s West is utter stupidity,

    KEEP JOBS LOCAL !!!…..AND GET RID OF JOB PROVIDER AGENCIES

    BRING BACK THE OLD “C.E.S SYSTEM” !!!! where you find a job card, take it to the counter and the clerk organizes your suitable for the job, organizes an interview and introduction and your on your way,
    Screws this JOB AGENCY SCREENING SIGN UP CRAP MILES FROM ANYWHERE !!!

    It’s all statistics and money funding, they have control of Employers details and secrecy and no job seeker can bypass this control over us and apply in person….it’s all Bullshit !

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  11. I have C-PTSD and have had mental health issues my whole life but I am determined to keep trying to find a job… I am with a provider and I finally got a job at the end of last year. I was able to turn up to the job and do the job to the best of my ability. They didn’t ask for references or do a police check and I was happy. I went to the job for several hours a week (it was good to get that experience of showing up to work, taking orders, following through etc). Unfortunately, they have me on the system as having to work 25 hours a week so my provider rang my new employers and harassed them into giving me 25 hours a week. Now the job was severely stressing me out. They were putting me on shifts at 10pm – 5am in the morning and my provider (and employer) were calling me during the day while I was sleeping to confirm shifts. They were waking me up and once I was awake I couldn’t get back to sleep. I asked them not to ring me during the day but they didn’t understand. i was stressed on the job now – easily upset, teary because of lack of sleep. I started snapping at people and eventually was let go.

    I blame the job network for this.

    The other day I went in to an appt with her and she asked if I was still looking for work. I said yes and she laughed in my face. Throughout the whole interview she was smirking and laughing at me, giving me this look like she didn’t believe me. It really bothered me, so I said hey, lady, I *had* a job and you screwed it up for me. First time in years I actually managed to get a job and have it work out for me and you – yes, you – screwed it up. She looked shocked, said ‘You told me about the job though,’ and I said ‘Yes, because I thought I had to.’ I ended up crying and leaving. (Yes I’m an emotional wreck. Hence the trouble finding and keeping a job).

    Next appt I see a new guy and he immediately accuses me of having *attitude*. I said I don’t have attitude. We sat down and he said ‘Are you aware you are required to work 23 hours a week?’ I thought back to my job and how happy I was in the beginning when it had only been 15 hours and I replied, ‘So what if I get a job that’s less? What am I supposed to do then?’ and he again said ‘What’s with the attitude? We’ve only just met and you’re showing me this attitude?’ I started crying (Yes, I know, but I can’t help it. My feelings are just way over the top 24/7. I wish I could stop them.) I said, ‘I do everything I’m required to do: I look for jobs each fortnight, I attend appts on time. And I get treated like shit.’ I ended up leaving again because I couldn’t stop crying.

    Anyways I put in a complaint about them because I just want to be able to look for jobs and be treated with dignity. Seriously I want to work but I am an emotional wreck so being pushed and taunted isn’t doing me any favours.

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  13. Omg
    There are other people out there in the same boat!!!
    I can’t believe how the government is so ignorant of the useless service providers that get funding for harassing the unemployed people.
    The ones that need the most assistance to regain skills, support and training are the ones that fall through the cracks.
    Threats, intimidation, condescending remarks from service providers (including the disability services) are the new norm to push people over the edge.
    Even if you were keen to find a job initially, once you are signed up to these places you start to lose self esteem, motivation, become anxious, feel panicky and humiliated.
    So to add to your woes now, you have to deal with psychological issues that may push you to isolation, loss of sleep, uncontrollable behaviours, anger, frustration, tears, (attitude!!), gambling, drinking, stealing, eating disorders, drugs, over spending, possibly serious crime, and or self harm!!
    Meanwhile, the government is forking out billions to hundreds of organisations to “assist” the jobless who are now becoming “dysfunctional” to add to their resume.
    Let’s not touch the subject of homelessness, that’s now not even a dream anymore especially if you suffer from insomnia.
    The solution??
    Beats me….
    I thought that was the job for our government…..

  14. The job network system is a complete failure in every respect. My last 4 case officers have also been either morbidly obese or extremely obese. If you talk to Centrelink staff, including senior staff, they all want to return to the days of the Commonwealth Employment Service. This would save billions of dollars and ease the epidemic of depression and dissatisfaction.amongst job seekers.

  15. I had put in for a transfer for a new job network as I was sick of the broken promises from them,Upon arriving at the new one to apply for them they looked me up and down with disgust left me sitting for about 15 minutes then finally come over,Ask me questions like “So why are you here” why do you want to be with us? “Do you want to work mate”? Of course I wanna bloody work! Then they threaten me with “OK well were happy enough to take you on but just be reminded you must attend every appointment and job search or else we will transfer you out of here and breach you if you don’t comply,Seriously some of the workers in those job agencies are on major power trips,You are made to feel like a criminal for being out of work or made to feel you are the bad guy for wanting a transfer

  16. It’s a pity you don’t have a donate button!
    I’d most certainly donate to this excellent blog!
    I guess for now i’ll settle for bookmarking and adding your RSS feed to my Google account.
    I look forward to new updates and will talk about this website with my Facebook group.
    Chat soon!

  17. Is it true in Australia after 1-2 years the job network can transfer you to another network ? The guy I have said that he will be transferring me to a new provider I don’t think they are correct and just trying to move me on any else having same problem ?

  18. After finishing my certificate IV in Dental Asissting, I was “promised” a job by many of my “case mangers” that changed every appointment I attend. After nine months of attending the appointments, bringing them proof of my applications, they finally placed me on “work for the dole” scheme. After complainig, they said that they “promoted” me to certain employers, but without success. They couldn’t even place me in my work field to work for “free”. I am not willing to work in a second hand store, fold dirty clothes for 5 hours per day. I wouldn’t mind working “for free” with a dentist, to gain working experience in Australia. Now that will boost my self esteem! After paying out of my own pocket for the cert IV. I asked them to provide me with the proof that they “promoted” me to employers.
    I want to find a job more than they want me to find one,! I

  19. The should be some sort of law need to put in place to stop the bullying and harassment from job provider. Not every job seeker is useless or not want to work. Job provider needs to assist their client with full understanding, willing to help appropriately and find the job that match individual circumstances, skills, experiences and ability that they can do and happy to do.
    The Government and Centrelink need to stop funding to bully, harassment, uneducated and lack of knowledgeable Job provider.

    There are so many job seeker who has worked and paid tax all their life but when they get older or sick or disability from injury at work, their redundant their job. Therefore, they need to seek alternative job suitable with their disability, injuried and permanent ill health issues.

  20. Hi guys,

    Does anyone know if it’s possible to change the office I’m with Employmet Plus or can I request a new “case manager”? I can’t deal with this incompetence.
    Thank you.

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