F*%k me. I can understand how you're feeling. I've had similar experiences with them breaking me down and pushing me towards inappropriate work. I too suffer with high anxiety and fatigue (probably as a result of my gut being so stressed from the anxiety from yrs of dealing with job search agencies). The more they've pushed me without listening to what I need, the worse my health has gotten over the yrs, therefore further limiting what I can do in the work force. I'm not sure if they lied about my minimal hrs, as centrelink told me at my last review that I had 2yrs to work my way up to 23hrs a week from 15hrs. My health has suffered so much due to this chronic anxiety that my digestion has gotten worse over the yrs, with more foods making me sick for days, further compounding the situation of where I could even work. I do what I can, I'm with two temping agencies and a catering company for the stadiums on the gold coast and I take random shifts when I can. But I'm some level of tired almost every single day. My priority is on my health first, I need more energy than take on more work.
In future, when you are unfortunate enough to encounter someone as cut-throat as Sue, it is best to switch DES providers altogether. I am told you can get the relevant paperwork from Centrelink but I know from firsthand experience if you Google around enough you can call a number to request it and they will do it for it. Some DES providers are much too aggressive in trying to meet their KPIs and treat people more like robots than human beings and it just isn't worth going backwards and getting depressed and anxious because of them. Next time I encounter one of these I'm switching. And if the next one is like it I'll switch again. I also complain about them. There is a complaint form on a website. It's worth complaining because at the end of the day these people are in a position of authority over you, and that means they have power over you. Anyone who wields such power should be held up to the highest standards of behaviour. I had 10% of my payment cut once because one of these women had a personality disorder.