F*%k me. I can understand how you're feeling. I've had similar experiences with them breaking me down and pushing me towards inappropriate work. I too suffer with high anxiety and fatigue (probably as a result of my gut being so stressed from the anxiety from yrs of dealing with job search agencies). The more they've pushed me without listening to what I need, the worse my health has gotten over the yrs, therefore further limiting what I can do in the work force. I'm not sure if they lied about my minimal hrs, as centrelink told me at my last review that I had 2yrs to work my way up to 23hrs a week from 15hrs. My health has suffered so much due to this chronic anxiety that my digestion has gotten worse over the yrs, with more foods making me sick for days, further compounding the situation of where I could even work. I do what I can, I'm with two temping agencies and a catering company for the stadiums on the gold coast and I take random shifts when I can. But I'm some level of tired almost every single day. My priority is on my health first, I need more energy than take on more work.
In future, when you are unfortunate enough to encounter someone as cut-throat as Sue, it is best to switch DES providers altogether. I am told you can get the relevant paperwork from Centrelink but I know from firsthand experience if you Google around enough you can call a number to request it and they will do it for it. Some DES providers are much too aggressive in trying to meet their KPIs and treat people more like robots than human beings and it just isn't worth going backwards and getting depressed and anxious because of them. Next time I encounter one of these I'm switching. And if the next one is like it I'll switch again. I also complain about them. There is a complaint form on a website. It's worth complaining because at the end of the day these people are in a position of authority over you, and that means they have power over you. Anyone who wields such power should be held up to the highest standards of behaviour. I had 10% of my payment cut once because one of these women had a personality disorder.
I complained about my caseworker. I asked her to help me update my resume. Big mistake. She said I wanted to "work with handicapped people" . I said you don't use that term. She then amended that to "disabled people" I said that's not right either. You put the person 1st, it's "people with a disability". I said I the client shouldn't have to tell the DES staff what the correct
I have worked in Disability Employment Services as an employment consultant for 4 years, and in recruitment and employment services in general for 14 years. I have heard similar stories from clients transferring to me. As a first option, if you don't feel like your employment consultant is listening to you, you can make a complaint directly to the provider you are with. Be as polite as you can be, even if you are angry/annoyed/frustrated, and ask to be assigned to a different consultant. Make sure that you state that you are making a complaint - use the word - as it triggers a specific process that providers must follow (for each provider this should be published on their website). If you aren't happy with the response you get, keep reading... The significant changes to DES that came into effect from the 1st July 2018 go a way towards addressing these issues, by making it very easy for clients to transfer to a different provider if they don't feel that they are being supported by their current provider. Simply, if a participant in DES is not happy with the service they are receiving, they can call the National Customer Service Line on 1800 805 260 and be transferred to a provider of their choice. Keep in mind that the person on the phone cannot recommend a particular provider - you need to know which provider you want to go to before calling. You can search for providers in your area here: https://www.jobaccess.gov.au/find-a-provider I suggest phoning or visiting providers you are considering switching to, before making a choice and calling the National Customer Service Line. You should be able to speak to the employment consultant that you would be assigned to before transferring. Most people working in Disability Employment Services genuinely care about their clients and do their best to help and support them into sustainable employment. If you call around, I expect that you will be able to find a provider that will make you feel supported. Full details of the changes to Disability Employment Services are available here: https://www.dss.gov.au/our-responsibilities/disability-and-carers/programmes-services/disability-employment-services