Helpful Links

Government Documents

National Social Security Rights Network (NSSRN) – for help with Centrelink decisions, find your local legal centre that specialise in Social Security law

  • Appealing a Centrelink Decision (5-page PDF)
    This guide takes you through the steps of appealing a Centrelink decision you are unhappy with.
  • Medical Exemptions (3-page PDF)
    This guide goes through the situations when you may be exempt from the activity test for Newstart allowance and certain other payments due to your medical condition(s).
  • All NSSRN Fact Sheets

Government Phone Numbers

  • 1800 805 260 Department of Jobs and Small Business, Customer Service Line (jobactive)
  • 1800 880 052 Department of Social Services, Complaints Resolution and Referral Service (DES)
  • 1300 306 325 Centrelink Participations Line (suspended payments)
  • 1800 132 468 Department of Human Services, Feedback and Complaints (Centrelink, Medicare)
  • 1300 362 072 Commonwealth Ombudsman (final level of complaint)
  • 132 850 Newstart, Emergency Payments
  • 132 490 Youth Allowance, Austudy, Health Care Card
  • 132 717 Disability (DSP), Carer Payment, Carer Allowance
  • 1800 057 111 Basics Card Balance Enquiry
  • 1800 132 594 Basics Card Other Enquiries
  • 136 150 Family Payments (incl. Parenting Payment)
  • 132 316 Farmers Assistance
  • 132 300 Older Australians (pension)
  • 133 633 Apprenticeships
  • 1800 132 317 Abstudy
  • 132 318 Isolated Children
  • 1800 136 380 Indigenous Centre
  • 131 202 Talk to Centrelink in your language
  • 1800 555 660 National Relay Service (for hearing impaired)
  • 132 307 myGov
  • 1800 076 072 Centrelink Debts

More Legal Help

Friends & Allies *

Advocacy Groups

Facebook Groups

Think Tanks

Trade Unions

Welfare Groups

* Apologies if we have missed your organisation. Please contact us to add you to this page.