Here is a list of the commitments made by Employment Service Providers relating to the quality of service they provide to unemployed workers. If they break these commitments, then they are in breach of government regulations. If you believe your Employment Service Provider is breaking these commitments, call the department of Employment on 1800 805 260 to report them.
1.1 Employment Service Provider Service Guarantees
The Service Guarantee for jobactive reflects the Australian Government’s expectations of jobactive providers. It sets out the minimum level of service each job seeker can expect to receive
What you can expect from your jobactive provider:
Your jobactive provider will:
- work with you to develop your Job Plan. This sets out the services you will receive and the minimum requirements you need to meet while you are on activity tested income support
- identify your strengths and any challenges you face to increase your job readiness
- refer you to suitable jobs
- match you to suitable Work for the Dole placement (where appropriate)
- reassess your needs if your circumstances change
- help you with wage subsidies of relocation assistance (where appropriate)
- keep in contact with you and your employer once you have started a job
- provider the services that are set out in their Service Delivery Plan
- treat you fairly and with respect in a culturally sensitive way
Department of Employment Service Guarantee for jobactive
1.2 Employment Services Code of Practice
Organisations contracted to deliver Australian Government funded employment services have agreed and are committed to observe the Employment Services Code of Practice. The Code of Practice sets out the principles and standards that underpin the delivery of employment services and other services to increase employment outcomes and participation in economic activities in Australia especially for disadvantaged client groups.
We commit to helping each job seeker find their pathway into employment by:
- Meeting the Service Guarantees
- Tailoring assistance to the job seekers’ personal circumstances, skills, abilities and aspirations.
- Using available Government funding appropriately to support job seekers
- Treating every job seeker fairly and with respect
- Providing a fair and accessible feedback process